Case study · Real-time voice AI

A voice AI platform for pharmacies, in production.

An assistant that answers the phone, WhatsApp and web chat for sixteen pharmacies, each from its own catalogue, services and hours. Below, the two channels as customers see them.

WhatsAppAs the customer sees it

9:41

Demo pharmacyPharmacy assistant

Today

E-PRESCRIPTION

Hello, it's for my mother10:12

Received, thank you. Will you collect it, or your mother?10:12

Me, tomorrow morning10:12

Perfect, ready tomorrow from 10:00. Shall I also book the blood pressure check for your mother?10:13

Yes, Thursday afternoon10:13

BOOKING

Blood pressure check

Thu · 16:30

Demo pharmacy

Done. I'll send a reminder in the morning.10:13

Thanks!10:14

Message

PhoneAs the caller hears it

Listen

A call recorded on the live system with a demo pharmacy, in Italian.

Listen to a call

Recording coming soon

Recorded on the production system with a demo pharmacy.

What's behind it

Sole engineer: real-time voice pipeline, SIP telephony, Laravel admin and tool-call API, retrieval over each pharmacy's catalogue, one instance per customer. Sixteen production deployments across eight Italian regions.

Deployments: 16
Channels: 3
Behaviour: Refuses rather than guesses

Full case study (PDF) One-page summary (PDF)